An E-Enabled Supply Chain Management Success Model Including the Service Quality Dimension: An Empirical Investigation

The present research-in-progress makes significant contribution to the research in the e-enabled supply chain management (eSCM) area by extending the DeLone and McLean information systems success model and e-commerce success model to an eSCM success model. It also extends the earlier Mahmood et al. (2005) eSCM success model by incorporating the service quality construct introduced in the DeLone and McLean (2003) updated IS success model. The current model, to the best of our knowledge, is the first model which will allow us to empirically assess eSCM success that takes into account the service quality component. It is, therefore, better than what is available in the literature at least at the present time. The study examines the use of eCommerce technologies in SCM in terms of the following six constructs: (1) eSCM system quality, (2) eSCM information quality, (3) eSCM service quality, (4) eSCM system usage, (5) eSCM system user satisfaction, and (6) net benefits.